Self-service for your customers — with your branding.
Reduce your email volume by letting your customers submit requests, track their status and view invoices themselves. Optionally with your logo and your colors per customer - it feels like your own product.
- Separate login per customer contact
- Submit requests and view the history
- Invoices and contracts in self-service
- White-Label: logo and colors per customer
The customer submits the request, you handle it - one workflow
Your customer logs in to the portal and creates a request with a category, description and attachment. You see it in Stella right away. When you reply, the answer appears in the portal and the customer receives an email notification.
- Request form with category and priority (predefined selection)
- Attachments for screenshots and documents
- Status tracking from opening to resolution
- Each customer sees only their own cases, never those of others
Invoices, contracts and knowledge articles
Your customer downloads open invoices as PDF, views existing contracts and reads knowledge articles that you have marked as public. This noticeably reduces queries about invoices and documents.
- Invoice archive with filters and PDF download
- Contract overview with term display
- Knowledge articles that you mark as public
- Recent activity as a timeline
Branding per customer - feels like your product
Optionally, you upload a logo and brand colors per customer. The portal then shows not the Stella branding but your name with your logo and your colors. You can also connect your own subdomain.
- Logo, primary and accent color per customer
- Your own domain via CNAME (e.g. portal.your-company.com)
- Email templates with your logo
- Customizable footer and legal notice link
Separate login per customer, isolated data
Your customers' portal logins are separate from your own Stella login. Every contact in the CRM can receive a portal account. Data separation is complete: customer A never sees the data of customer B.
- Separate login per customer contact, isolated from your team
- Password reset by email with a secure link
- Optional two-factor authentication
- Audit log: which contact viewed what and when
Custom pricing
As individual as your business
You only pay for the modules you use. In a short, free demo we show you Stella live and put together a fitting offer.